We are still here.

2021-06-23 17:07 by Makible Admin (comments: 43)

Makible recently reached its third year of business, which is a very happy milestone for us as a startup company. We’ve been through a lot over that time and have been able to keep things moving forward while exploring the space of 3D Printing and small batch manufacturing. The team has been lean and has done a lot with what we have available. Unfortunately, we’ve reached a point where we have needed to gather up additional resources in order to continue growing.

The Makible team have been working very hard to restart production of orders and get shipping again. As shown in March, we are able to ship around 800 boxes a month when everything is in full production. We ran into a classic issue of startup hardware companies of cash flow not matching up, leaving us short of funds to complete shipments.

We did see this event coming and worked hard to line up additional funding to keep things running smoothly, but nothing has been finalized and so we have been building consensus amongst our investors to implement a recovery plan.

We have put in place a more robust operations team, and will be appointing a new board and focusing on getting the outstanding orders shipped before moving on to other things. We are currently working on the fundraising to make this happen.

We have an initial consensus from our stakeholders and we thank them for their support, however we are working to wrap up this plan before we can announce the updated shipping schedule of outstanding orders. We know that it is important to be able to clearly set and follow up on expectations on when this will happen, so we will announce the details as soon as we have them.

We would appreciate the continued support of customers who have placed orders to refrain from cancellations because we have most of your parts in stock so now only need to finish the final assembly and shipping.

The team appreciates that you have given us your trust to deliver product to you in a reasonable time period. We will do everything we can to see that commitment through, and hope that we can regain that trust.

Thanks,


Sarah Tong
Director, Makible Ltd.

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Comment by Roy T | 2021-06-24

Sarah, welcome to the jungle. Hope to hear something definite soon. My advice, don't make promises you can't keep and when you do make a promise, work like crazy to make it happen. Us customers need to see results and more communication on what's going on.
Good luck.

Comment by Julia Carroll | 2021-06-24

Sarah,
What about customers with missing refunds? My order has already been cancelled in the store, but I never received my money. Customer service told me I should see it in a day or two, but that was a month ago. There has been no response to my follow-up e-mails.
Thanks.

Comment by Adrian Dalecki | 2021-06-24

what about the european bulk-shipping, that was supposed to be sent at 27.3. ? is it on its way, or is it still in HK ?

Comment by Kristian Blåsol | 2021-06-24

This is great news! Thank you Sarah and welcome on board.

Comment by Everett | 2021-06-24

Yes, thank you for this!

I have seen a few people state Makible is done and a lot of people just need to accept they have lost their money. I do not accept that and to this day continue to anxiously await my printer.

I have sent emails offering to pay an additional shipping fee. I'll offer again here to you, Sarah. Please let me know if I can do that or anything else to help.

Order # 1327

Comment by Lesley Beauchamp | 2021-06-24

I was happy enough to recieve my printer last friday. I have waited nearly a year for it and was really beginning to think it wouldn't come. I am very glad though and must admit that the printer meets my expectations very well! Keep going Makible and I'm sure everyone else will get theirs too!

Comment by Dylan | 2021-06-24

I really need to change my shipping address. My order number is: 1673
The status is packing but if it gets shipped to the current address i will not get it. Please help

Comment by Narimaan Valian | 2021-06-24

If you'd like to regain our trust, then temporarily close the store so you're not essentially scamming new customers who believe you're shipping as usual. Then as soon as you get the funds, reopen the store, no harm no foul. The way things seem to be, I doubt a couple of hundred dollar printers here and there would be the tipping point for the company as it seems you guys need a lot more than a couple of orders' worth of money, so it shouldn't hurt the company and will actually show you guys are trying to NOT be dishonest anymore.

Comment by Eric | 2021-06-24

First, I'm glad to see a new name as the person in charge over there. I believe Jon had good intentions, but obviously lacked the business skills to keep things together.

That being said, I'd like to second what Narimaan said. If you are unwilling to close the store alltogether, even just changing the lead time to TBD would go a long way towards earning you, as the apparent 'new face of Makibox', some measure of trust from your existing and mostly frustrated customers. Once you actually start shipping again, go ahead and put things back to being for sale with a realistic lead time based on your new shipping/manufacturing rates and existing backlog, but until then, the store as it stands right now is pretty misleading considering that you're still trying to work out how to fulfill all of your existing orders at all.

Comment by Arthur Haglund | 2021-06-24

That is funny, since each order is charged shipping and shipping is an earmarked capital source illegal to touch and use for other things. It is not possible that once shipping is charged that you do not have the fund TO SHIP, unless you ARE committing fraud!
Shipping charge monies are not fund available for other things, like overhead, wages (except what is calculated into that charge.
Shipping charges are not funds for research, development, nor are they funds available for Jon to start up other little business ventures.

Shipping charges are one thing and one thing only to pay for the shipping and packaging of the product.

Claiming that no funds are available to ship when shipping funds were paid IS AN ADMISSION OF FRAUD!